Data Deletion & Deauthorization

How to request deletion

• Remove the app from Meta: in your Facebook account, go to Settings & privacy → Settings → Business Integrations, find Quilla Group - Comms and remove it. Meta notifies our deauthorization endpoint automatically.
• Email us: contact privacy@quilla.group with the connected WhatsApp business number or account so we can locate and delete the connection.

What we delete

When we receive a deletion or deauthorization request, we:

• Validate the request, including the signed payload when sent by Meta.
• Identify the connection by user, phone number or WhatsApp Business Account ID.
• Revoke and erase the stored access token and mark the connection disconnected.
• Delete the associated connection and message-event records.
• Retain only the minimal audit information required by law, then delete it on its schedule.

Timeframe and confirmation

We action requests promptly and complete deletion within 30 days. If you email us, we confirm completion to the address that made the request.

Automated endpoint

Meta's data deletion callback is handled at comms.quilla.group/api/meta/data-deletion. Questions: privacy@quilla.group.